Adjusting the Skewer

In this video, you'll discover:

  • The correct positioning technique
  • How to make pulley adjustments using a simple screwdriver

How to Set Up Your Brazilian Flame Rotisserie Grill

In this video, you'll discover:

  • What's included in the package
  • How to connect the gas adapter (if applicable)
  • Securely tighten the hose connection with a wrench
  • Make the most of the included accessories
  • Simple steps to ignite your grill

General Inquiries

How Can I Track My Order?

  1. Visit our dedicated tracking page: Track Your Order
  2. Alternatively, you can log in to your account on our website. Once logged in, you'll find a detailed overview of your order history, including current delivery status.

Feel free to choose the method that suits you best. Should you encounter any difficulties, our support team is here to assist you.

What Type of Gas Should I Use for My Grill?

At Brazilian Flame, we provide a variety of grill options to suit your preferences, including propane gas, natural gas, and electric grills that require no gas at all. To ensure your satisfaction, it's essential to select the right grill type for your specific needs. Here's how to make the best choice:

  • Propane Gas Grills: These grills use propane tanks and are highly portable, making them an excellent choice for outdoor cooking. Ensure you have a propane tank on hand.
  • Natural Gas Grills: If you have a natural gas hookup at your outdoor cooking area, natural gas grills offer convenience as they're connected directly to your gas supply. No need to worry about running out of fuel.
  • Electric Grills: Electric grills are perfect for indoor and outdoor use, providing a hassle-free cooking experience. They are eco-friendly and require no gas or charcoal.

To make the right selection, consider your cooking environment, preferences, and available resources. Whether you opt for propane, natural gas, or electric, you'll find a grill that suits your needs in our range of products.

How Can I Get Replacement Parts for My Grill?

Finding the replacement parts you need for your grill is a breeze. Just follow these simple steps:

  1. Visit our dedicated replacement parts page by clicking on the following link: Replacement Parts
  2. Once on the page, you'll find a user-friendly interface that makes it easy to locate and order the specific parts you require.
  3. Browse through the available options, select the parts you need, and add them to your cart.
  4. Complete the purchase process by following the on-screen instructions.

By utilizing our convenient replacement parts page, you'll have your grill back in prime condition in no time. If you encounter any issues or have questions, please don't hesitate to reach out to our support team for assistance.

What is the Warranty Coverage for Your Grills?

  • One Year Limited Warranty: We cover your rotisserie grill against defects in materials and workmanship for one year from the original purchase date, provided you register it within 30 days of purchase. Register your product here.

For more warranty details, visit here.

We're here to back you up and ensure your grill performs at its best. If you have questions or need help with warranty claims, don't hesitate to reach out to our team. Your satisfaction is our priority.

What Payment Methods Do You Accept for Orders?

We offer you the flexibility to choose from a variety of secure payment methods, ensuring a hassle-free shopping experience. Here are the payment options available:

  • ShopPay: Our seamless and efficient in-house payment system.
  • PayPal: The trusted, widely recognized online payment platform.
  • Affirm: A convenient option for financing your purchase.

You can confidently select the payment method that suits you best during the checkout process. If you have any payment-related questions, please feel free to contact our support team. Your convenience is important to us.

What Are Your Shipping and Delivery Options?

Our shipping and delivery process is designed to be simple and efficient. We offer a variety of reliable delivery services to meet your needs:

UPS Ground®: With UPS Ground, your order will be delivered within one to five business days. You'll also receive complimentary tracking information, available 24/7, so you can stay updated on your shipment's progress.

FedEx Ground®: Choose FedEx Ground for another trusted shipping option. Your order will arrive in a timely manner, typically within one to five business days, and you can track your shipment's status with ease.

USPS (United States Postal Service): We also offer USPS delivery, a convenient and cost-effective option for your orders. The delivery time may vary, but rest assured that your package will be handled with care and delivered to your doorstep.

Skewer Not Turning

If you encounter an issue where the skewer on your appliance is not turning, follow these steps to troubleshoot and resolve the problem:

1. Manual Rotation Test:

Start by trying to turn the skewers manually using the handle. This helps in determining if the skewer is physically obstructed.

2. Releasing the Motor:

Carefully attempt to rotate the skewer back and forth. This can help in loosening any stiffness and might release the motor.

3. Check for Obstructions:

Ensure that there's nothing obstructing the skewer or the motor’s movement. Remove any foreign objects that might be causing a blockage.

4. Identifying Lubrication Issues:

If the skewer is difficult to rotate manually, there may be an issue with lubrication. Lack of proper lubrication can cause the motor to get stuck.

5. Persistent Issues:

If the problem persists despite these steps, it may indicate a more serious issue with the motor or other mechanical components.

6. Seek Professional Help:

In such cases, it's advisable to contact customer service or a professional technician for further assistance.

Avoid disassembling or repairing the motor yourself if you are not experienced
with such repairs.