IMPORTANT – READ SAFETY TIPS AND FIRST TIMER TIPS BEFORE USING YOUR
BRAZILIAN FLAME ROTISSERIE.
Brazilian Flame is a company that introduce multiple skewer rotisserie grills for the American
One Year Limited Warranty
Brazilian Flame warrants this rotisserie grill against defects in material and workmanship under
normal use and maintenance for a period of one (1) year from the date of original purchase
providing the owner has registered this product within thirty (30) days from the original purchase
date. Visit us online to register this product at www.brazilianflame.com/warranty-policy.
This warranty does not include labor charges connected with the determination or replacement of
defective parts, or freight charges to ship these parts.
In the unlikely event that you have a Warranty Claim, these are the TERMS AND CONDITIONS
OF THE BRAZILIAN FLAME ROTISSERIE GRILL.
- THE BRAZILIAN FLAME ROTISSERIE GRILL:
Each Brazilian Flame® Rotisserie Grill used as a residential (non-commercial use) carries
a one-year Warranty.
For major components including the electric wiring, rotisserie motors and burner systems affecting
the performance or structural integrity of the BRAZILIAN FLAME to the original purchaser or
owner who has purchased the rotisserie grill, and has registered their Warranty as required. This
Warranty is valid for as long as the original purchaser owns the grill. The warranty is for residential
use only and is covered as explained below. This warranty is in addition to and does not affect
any statutory rights which may apply.
- METAL COMPONENTS: carry a Limited One (1) Year Structural Warranty to the original
purchaser. Brazilian Flame makes every effort to utilize materials that resist rust and to apply high
temperature coatings on metal surfaces. However, metal materials and protective coatings can
be compromised by surface scratches or exposure to substances and conditions beyond
BRAZILIAN FLAME’s control. Among other things, chemicals, chlorine, industrial fumes,
fertilizers, extreme humidity, lawn pesticides, trinidad, moruga scorpion peppers and sodium
chloride are some substances that can corrode paint and finish on metal coatings. For these
reasons, the Warranty on Metal, Stainless Steel and Cast Iron Components DOES NOT COVER
RUST, OXIDATION, FADING, DISCOLORING, BLEMISHES OR REPLACEMENT DUE TO
ADJUSTMENT OR ALIGNMENT OF PARTS OR COMPONENTS, unless it also results in a loss
of structural integrity or a failure of these components of your rotisserie grill.
- WHAT IS NOT COVERED: Warranty does not apply to any incidental losses or accidental
damage or breakage, or for any damage caused by: transporting; dropping; misassembly;
improperly supporting; attempting to suspend the rotisserie grill by any means other than solid,
non-combustible surface under the base; modifications; alterations; negligence; abuse; improper
care; road hazards; normal and reasonable wear and tear; floods, storms or natural disasters.
Warranty coverage does not extend to glass parts, drip tray, upper tray, baskets, skewers, battery,
scratches, dents, chips, crazing, fading, changes in appearances of accessories components and
non-structural blemishes that do not affect the performance or structural integrity of the
ALL WARRANTIES are null & void if grills are put into commercial or community use such as by
hotels, condominium associations, apartment committees, etc
BRAZILIAN FLAME AND RELATED BRAZILIAN FLAME PRODUCTS PURCHASED FROM
UNAUTHORIZED RESELLERS, UNAUTHORIZED THIRD PARTIES OR THROUGH
UNAUTHORIZED RETAIL CHANNELS SUCH AS DISCOUNT CLUBS AND DISCOUNT CHAIN
STORES ARE NOT COVERED UNDER THE BRAZILIAN FLAME WARRANTY.
Please note: When a consumer purchases from an unauthorized source or reseller, even one
operating as an apparently legitimate business offering products in unopened boxes with blank
warranty cards, they are buying, by legal definition, used or re-sold products. When a consumer
buys from an unauthorized reseller or retailer, or from an unauthorized online reseller, they are at
risk of buying re-sold items without manufacturer’s warranties regardless of any statements or
claims made by the seller. This is the published policy of many brands and companies, not just
- DATE OF COVERAGE: The Warranty coverage begins when a rotisserie grill is
purchased and is registered at brazilanflame.com by the original purchaser or owner as required
under this Warranty. If you are unable to register your rotisserie grill at the website, a form to
complete can provide by email from BRAZILIAN FLAME. Please contact firstname.lastname@example.org
and request the form to fill out.
- COVERAGE UNDER THE WARRANTY: Original BRAZILIAN FLAME components that
are found to have defects in materials or workmanship, and that are covered under a valid and
registered Warranty, will be replaced or repaired at the sole discretion of BRAZILIAN FLAME at
no cost for the warranted item or component, subject to the terms and conditions of this Warranty.
Any Warranty claim must include an accurate description of the problem or visual evidence of the
- WARRANTY CLAIM PROCEDURE: A valid proof of purchase receipt will be required to
make a Warranty claim. For Warranty support, contact email@example.com which the item
was purchased, if the rotisserie grill was purchased within the United States.
If you must return the product for reasons of malfunction within the one-year warranty period, the
following action and steps are required:
- The product must be clean and packaged securely to protect from damage or breakage
- Submit a Return Authorization request from firstname.lastname@example.org. You will be issued
a Return Authorization Number (RA#) along with return instructions.
- Clearly label the package with your RA#. Ship prepaid to Brazilian Flame by your preferred
- The product must be clean and packaged securely to protect from damage or breakage
- INFORMATION REQUIRED FOR CLAIM: A Valid Proof of Purchase is required. A
purchase receipt showing date of purchase and name which the rotisserie grill or other
BRAZILIAN FLAME product was purchased must be provided with any Warranty claim. For
Warranty purposes, an original purchaser is the person whose name appears on the purchase
receipt, or is in possession of an original purchase receipt, and who has registered their
BRAZILIAN FLAME Warranty as required.
- SHIPPING AND DELIVERY: Do not ship or mail any machine or components for a
Warranty claim before contacting our team, as in some cases it may not be necessary to return
the warranted part. We recommend using a carrier shipping method that will provide a tracking
number as we cannot be responsible for lost shipments. Our goal is to make any Warranty claim
as simple as possible. If further assistance is needed, please email email@example.com.
- VOIDING THE WARRANTY: Any unauthorized modifications or alterations to a rotisserie
grill will void the Warranty. This includes using any parts inside the grill other than authentic
BRAZILIAN FLAME components; drilling holes or tampering with any of the parts; or using any
internal components in any way other than as intended by the manufacturer. Modifying or
substituting any internal components, including the skewer, upper tray, and drip tray, will void the
Warranty, and BRAZILIAN FLAME expressly disclaims any liability for any direct, indirect,
incidental, or consequential damage which may result. This warranty shall be void if the unit is
not assembled or operated in accordance with the operation instructions provided with this unit;
the unit is resold or traded to another owner; components, accessories, or fuels not compatible
with the unit have been used; or the user has abused or otherwise failed to maintain the unit.
Please see Safety Tips at brazilianflame.com.
- DELAY OR DEFAULT: Brazilian Flame shall not be liable for any delay or default in
BRAZILIAN FLAME’s performance under the Warranty caused by any event or contingency
beyond the control of BRAZILIAN FLAME, including, without limitation, acts of God, war,
government restrictions or restraints, strikes, fire, floods, transportation delays or reduced supply
- LIMITATIONS: This Limited Warranty is non-transferable. There are no other warranties,
express or implied, except as specifically stated in this Warranty or as may be provided for under
statutory rights which vary from state to state and country to country. Brazilian Flame does not
authorize any person or representative to make or assume for BRAZILIAN FLAME any obligation
or liability in connection with the sale of any BRAZILIAN FLAME product.
Warranties, whether written, oral, expressed, or implied, are not extended to persons who obtain
the product from any source other than the Brazilian Flame or from an Authorized Brazilian Flame
Distributor or Dealer, or through an authorized BRAZILIAN FLAME promotion. Purchasing and/or
accepting delivery of any BRAZILIAN FLAME product from unauthorized dealers or online
resellers will void the Warranty associated with that product.
- BRAZILIAN FLAME’s OBLIGATIONS: The repair or replacement of parts in the manner
and for the period of time stipulated hereunder shall constitute the fulfillment of all Warranty
obligations and/or any direct and derivative liabilities of the Brazilian Flame. A purchaser’s
exclusive remedy for any breach of this Warranty or of any other implied Warranty is limited as
outlined herein to replacement or repair of the component, shipped to purchaser at purchaser’s
- LIMITATIONS: TO THE MAXIMUM EXTENT ALLOWED BY LAW, ALL STATUTORY,
EXPRESSED, OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND
BEYOND THIS WARRANTY. LIABILITY FOR INCIDENTAL, SPECIAL AND CONSEQUENTIAL
DAMAGES IS EXCLUDED. Some states and/or countries do not allow exclusion or limitation of
incidental or consequential damages, so the above limitations or exclusions may not apply to you.
- REGISTER THE WARRANTY: Warranty registration is available at
https://brazilianflame.com/warranty-policy/. Failure to register your grill or to register your
purchase by other means that may be made available by BRAZILIAN FLAME, will invalidate your
Warranty. If you require a printed form to mail in, please send an e-mail to
firstname.lastname@example.org. The Warranties as specified herein contain all your specific legal rights
under the Brazilian Flame Warranty. However, you may have other rights which vary from state
to state and country to country.
- HEADINGS: The headings used in this Warranty are for convenience only and shall not
alter the terms of the Warranty.
Thank you for choosing Brazilian Flame – We know you will enjoy the experience to have a
Brazilian Rotisserie Grill Style at home, and we are here along our network to stand behind you
with unmatched customer service and warranty support.
For assistance with assembly or installation, parts, and customer service (English, Spanish and
Portuguese), please, you can phone, email, or write us at:
BRAZILIAN FLAME’S CUSTOMER SERVICE
• E-mail: email@example.com
• Phone: (833)-753-9374
• 8:00 a.m. – 6:00 p.m. EST