Warranty Policy

IMPORTANT – READ SAFETY TIPS AND FIRST TIMER TIPS BEFORE USING YOUR
BRAZILIAN FLAME ROTISSERIE.
Brazilian Flame is a company that introduce multiple skewer rotisserie grills for the American
Market.
One Year Limited Warranty
Brazilian Flame warrants this rotisserie grill against defects in material and workmanship under
normal use and maintenance for a period of one (1) year from the date of original purchase
providing the owner has registered this product within thirty (30) days from the original purchase
date. Visit us online to register this product at www.brazilianflame.com/warranty-policy.
This warranty does not include labor charges connected with the determination or replacement of
defective parts, or freight charges to ship these parts.
In the unlikely event that you have a Warranty Claim, these are the TERMS AND CONDITIONS
OF THE BRAZILIAN FLAME ROTISSERIE GRILL.

  1. THE BRAZILIAN FLAME ROTISSERIE GRILL:
    Each Brazilian Flame® Rotisserie Grill used as a residential (non-commercial use) carries
    a one-year Warranty.

    For major components including the electric wiring, rotisserie motors and burner systems affecting
    the performance or structural integrity of the BRAZILIAN FLAME to the original purchaser or
    owner who has purchased the rotisserie grill, and has registered their Warranty as required. This
    Warranty is valid for as long as the original purchaser owns the grill. The warranty is for residential
    use only and is covered as explained below. This warranty is in addition to and does not affect
    any statutory rights which may apply.
  2. METAL COMPONENTS: carry a Limited One (1) Year Structural Warranty to the original
    purchaser. Brazilian Flame makes every effort to utilize materials that resist rust and to apply high
    temperature coatings on metal surfaces. However, metal materials and protective coatings can
    be compromised by surface scratches or exposure to substances and conditions beyond
    BRAZILIAN FLAME’s control. Among other things, chemicals, chlorine, industrial fumes,
    fertilizers, extreme humidity, lawn pesticides, trinidad, moruga scorpion peppers and sodium
    chloride are some substances that can corrode paint and finish on metal coatings. For these
    reasons, the Warranty on Metal, Stainless Steel and Cast Iron Components DOES NOT COVER
    RUST, OXIDATION, FADING, DISCOLORING, BLEMISHES OR REPLACEMENT DUE TO
    ADJUSTMENT OR ALIGNMENT OF PARTS OR COMPONENTS, unless it also results in a loss
    of structural integrity or a failure of these components of your rotisserie grill.
  3. WHAT IS NOT COVERED: Warranty does not apply to any incidental losses or accidental
    damage or breakage, or for any damage caused by: transporting; dropping; misassembly;
    improperly supporting; attempting to suspend the rotisserie grill by any means other than solid,
    non-combustible surface under the base; modifications; alterations; negligence; abuse; improper
    care; road hazards; normal and reasonable wear and tear; floods, storms or natural disasters.
    Warranty coverage does not extend to glass parts, drip tray, upper tray, baskets, skewers, battery,
    scratches, dents, chips, crazing, fading, changes in appearances of accessories components and
    non-structural blemishes that do not affect the performance or structural integrity of the
    BRAZILIAN FLAME.
    ALL WARRANTIES are null & void if grills are put into commercial or community use such as by
    hotels, condominium associations, apartment committees, etc
    BRAZILIAN FLAME AND RELATED BRAZILIAN FLAME PRODUCTS PURCHASED FROM
    UNAUTHORIZED RESELLERS, UNAUTHORIZED THIRD PARTIES OR THROUGH
    UNAUTHORIZED RETAIL CHANNELS SUCH AS DISCOUNT CLUBS AND DISCOUNT CHAIN
    STORES ARE NOT COVERED UNDER THE BRAZILIAN FLAME WARRANTY.
    Please note: When a consumer purchases from an unauthorized source or reseller, even one
    operating as an apparently legitimate business offering products in unopened boxes with blank
    warranty cards, they are buying, by legal definition, used or re-sold products. When a consumer
    buys from an unauthorized reseller or retailer, or from an unauthorized online reseller, they are at
    risk of buying re-sold items without manufacturer’s warranties regardless of any statements or
    claims made by the seller. This is the published policy of many brands and companies, not just
    BRAZILIAN FLAME.
  4. DATE OF COVERAGE: The Warranty coverage begins when a rotisserie grill is
    purchased and is registered at brazilanflame.com by the original purchaser or owner as required
    under this Warranty. If you are unable to register your rotisserie grill at the website, a form to
    complete can provide by email from BRAZILIAN FLAME. Please contact ola@brazilianflame.com
    and request the form to fill out.
  5. COVERAGE UNDER THE WARRANTY: Original BRAZILIAN FLAME components that
    are found to have defects in materials or workmanship, and that are covered under a valid and
    registered Warranty, will be replaced or repaired at the sole discretion of BRAZILIAN FLAME at
    no cost for the warranted item or component, subject to the terms and conditions of this Warranty.
    Any Warranty claim must include an accurate description of the problem or visual evidence of the
    defective part.
  6. WARRANTY CLAIM PROCEDURE: A valid proof of purchase receipt will be required to
    make a Warranty claim. For Warranty support, contact ola@brazilianflame.com which the item
    was purchased, if the rotisserie grill was purchased within the United States.
    If you must return the product for reasons of malfunction within the one-year warranty period, the
    following action and steps are required:
    1. The product must be clean and packaged securely to protect from damage or breakage
      in shipment.
    2. Submit a Return Authorization request from ola@brazilianflame.com. You will be issued
      a Return Authorization Number (RA#) along with return instructions.
    3. Clearly label the package with your RA#. Ship prepaid to Brazilian Flame by your preferred
      carrier.
  7. INFORMATION REQUIRED FOR CLAIM: A Valid Proof of Purchase is required. A
    purchase receipt showing date of purchase and name which the rotisserie grill or other
    BRAZILIAN FLAME product was purchased must be provided with any Warranty claim. For
    Warranty purposes, an original purchaser is the person whose name appears on the purchase
    receipt, or is in possession of an original purchase receipt, and who has registered their
    BRAZILIAN FLAME Warranty as required.
  8. SHIPPING AND DELIVERY: Do not ship or mail any machine or components for a
    Warranty claim before contacting our team, as in some cases it may not be necessary to return
    the warranted part. We recommend using a carrier shipping method that will provide a tracking
    number as we cannot be responsible for lost shipments. Our goal is to make any Warranty claim
    as simple as possible. If further assistance is needed, please email ola@brazilianflame.com.
  9. VOIDING THE WARRANTY: Any unauthorized modifications or alterations to a rotisserie
    grill will void the Warranty. This includes using any parts inside the grill other than authentic
    BRAZILIAN FLAME components; drilling holes or tampering with any of the parts; or using any
    internal components in any way other than as intended by the manufacturer. Modifying or
    substituting any internal components, including the skewer, upper tray, and drip tray, will void the
    Warranty, and BRAZILIAN FLAME expressly disclaims any liability for any direct, indirect,
    incidental, or consequential damage which may result. This warranty shall be void if the unit is
    not assembled or operated in accordance with the operation instructions provided with this unit;
    the unit is resold or traded to another owner; components, accessories, or fuels not compatible
    with the unit have been used; or the user has abused or otherwise failed to maintain the unit.
    Please see Safety Tips at brazilianflame.com.
  10. DELAY OR DEFAULT: Brazilian Flame shall not be liable for any delay or default in
    BRAZILIAN FLAME’s performance under the Warranty caused by any event or contingency
    beyond the control of BRAZILIAN FLAME, including, without limitation, acts of God, war,
    government restrictions or restraints, strikes, fire, floods, transportation delays or reduced supply
    of materials.
  11. LIMITATIONS: This Limited Warranty is non-transferable. There are no other warranties,
    express or implied, except as specifically stated in this Warranty or as may be provided for under
    statutory rights which vary from state to state and country to country. Brazilian Flame does not
    authorize any person or representative to make or assume for BRAZILIAN FLAME any obligation
    or liability in connection with the sale of any BRAZILIAN FLAME product.
    Warranties, whether written, oral, expressed, or implied, are not extended to persons who obtain
    the product from any source other than the Brazilian Flame or from an Authorized Brazilian Flame
    Distributor or Dealer, or through an authorized BRAZILIAN FLAME promotion. Purchasing and/or
    accepting delivery of any BRAZILIAN FLAME product from unauthorized dealers or online
    resellers will void the Warranty associated with that product.
  12. BRAZILIAN FLAME’s OBLIGATIONS: The repair or replacement of parts in the manner
    and for the period of time stipulated hereunder shall constitute the fulfillment of all Warranty
    obligations and/or any direct and derivative liabilities of the Brazilian Flame. A purchaser’s
    exclusive remedy for any breach of this Warranty or of any other implied Warranty is limited as
    outlined herein to replacement or repair of the component, shipped to purchaser at purchaser’s
    expense.
  13. LIMITATIONS: TO THE MAXIMUM EXTENT ALLOWED BY LAW, ALL STATUTORY,
    EXPRESSED, OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF
    MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND
    BEYOND THIS WARRANTY. LIABILITY FOR INCIDENTAL, SPECIAL AND CONSEQUENTIAL
    DAMAGES IS EXCLUDED. Some states and/or countries do not allow exclusion or limitation of
    incidental or consequential damages, so the above limitations or exclusions may not apply to you.
  14. REGISTER THE WARRANTY: Warranty registration is available at
    https://brazilianflame.com/warranty-policy/. Failure to register your grill or to register your
    purchase by other means that may be made available by BRAZILIAN FLAME, will invalidate your
    Warranty. If you require a printed form to mail in, please send an e-mail to
    ola@brazilianflame.com. The Warranties as specified herein contain all your specific legal rights
    under the Brazilian Flame Warranty. However, you may have other rights which vary from state
    to state and country to country.
  15. HEADINGS: The headings used in this Warranty are for convenience only and shall not
    alter the terms of the Warranty.
    Thank you for choosing Brazilian Flame – We know you will enjoy the experience to have a
    Brazilian Rotisserie Grill Style at home, and we are here along our network to stand behind you
    with unmatched customer service and warranty support.
    For assistance with assembly or installation, parts, and customer service (English, Spanish and
    Portuguese), please, you can phone, email, or write us at:
    BRAZILIAN FLAME’S CUSTOMER SERVICE
    • E-mail: ola@brazilianflame.com
    • Phone: (833)-753-9374
    • 8:00 a.m. – 6:00 p.m. EST